Privacy policy

Last updated: July 2, 2026

At Laam & Loom, your privacy matters to us. We are committed to protecting your personal information and handling it with transparency, care, and respect.

This Privacy Policy explains how Laam & Loom, based in Doha, Qatar, collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise use our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Laam & Loom is an online luxury bedding and home textiles store based in Doha, Qatar.

For the purposes of this Privacy Policy, “Laam & Loom,” “we,” “us,” and “our” refer to the business operating the website and store available at:

www.laamandloom.com

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

2. Information We Collect

We collect personal information only when it is necessary to provide our services, process your orders, improve your shopping experience, communicate with you, protect our business, or comply with applicable legal obligations.

The information we may collect includes:

A. Contact Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Country, city, and postal details

B. Order and Transaction Information

When you place an order or interact with our store, we may collect:

  • Products viewed

  • Products added to cart

  • Products added to wishlist

  • Products purchased

  • Order history

  • Delivery details

  • Return, exchange, or cancellation information

  • Payment confirmation details

  • Transaction references

C. Account Information

If you create an account, we may collect:

  • Username or account identifier

  • Password-related credentials

  • Saved addresses

  • Preferences

  • Account settings

  • Wishlist activity

D. Payment Information

Payments are processed securely through Shopify and authorized payment providers.

We may receive limited payment-related information such as:

  • Payment status

  • Transaction confirmation

  • Payment method type

  • Last digits of payment card, where provided by the payment processor

We do not intentionally store full credit card or debit card numbers on our own systems.

E. Communication Information

When you contact us, we may collect:

  • Your message

  • Email correspondence

  • Customer service requests

  • Feedback

  • Reviews

  • Any information you choose to provide to us

F. Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website

  • Shopping behavior

  • Cookies and similar technologies

3. How We Collect Information

We collect personal information from the following sources:

A. Directly From You

For example, when you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact customer support

  • Submit a form

  • Leave a review

  • Use your wishlist

B. Automatically Through Our Website

We may collect information through cookies, pixels, analytics tools, and similar technologies when you browse or interact with our website.

C. From Service Providers

We may receive information from Shopify, payment processors, shipping partners, analytics providers, fraud prevention tools, and other service providers that support our business operations.

D. From Third Parties

Where permitted by law, we may receive information from marketing platforms, advertising partners, social media platforms, or other third-party tools used to operate and improve our store.

4. How We Use Your Information

We use your personal information for legitimate business purposes, including:

A. To Process and Fulfill Orders

We use your information to:

  • Confirm your order

  • Process payment

  • Prepare your products

  • Arrange shipping and delivery

  • Provide order updates

  • Manage returns, exchanges, or cancellations

B. To Provide Customer Support

We use your information to:

  • Respond to inquiries

  • Resolve issues

  • Assist with product questions

  • Handle complaints

  • Improve customer experience

C. To Personalize Your Shopping Experience

We may use your information to:

  • Remember your preferences

  • Show relevant products

  • Maintain your wishlist

  • Improve website navigation

  • Recommend products based on your activity

D. To Send Marketing Communications

Where permitted by law or with your consent where required, we may use your information to send:

  • Promotional emails

  • Product updates

  • New collection announcements

  • Special offers

  • Abandoned cart reminders

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

E. To Improve Our Website and Services

We may use data to understand:

  • Which products customers like

  • How visitors use our website

  • Where the shopping experience can be improved

  • How to improve product availability, service, and delivery

F. To Protect Our Business and Customers

We may use your information to:

  • Detect fraud

  • Prevent unauthorized transactions

  • Secure customer accounts

  • Protect our website

  • Investigate suspicious activity

  • Enforce our terms and policies

G. To Comply With Legal Obligations

We may use your information when necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests

  • Maintain business records

  • Resolve disputes

  • Protect our rights and legal interests

5. Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following grounds:

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate business interests

  • Protection of our rights, customers, and services

We aim to process personal information fairly, transparently, and only for clear and lawful purposes.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide, improve, and personalize our services.

Cookies may be used for:

A. Essential Website Functions

These cookies help the website work properly, including:

  • Shopping cart functionality

  • Checkout

  • Account login

  • Security

  • Order processing

B. Performance and Analytics

These cookies help us understand how visitors use our website so we can improve performance, design, and product presentation.

C. Personalization

These cookies may help remember your preferences, such as products viewed, wishlist items, and browsing behavior.

D. Advertising and Marketing

These cookies may help us show relevant advertisements or measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including checkout or account features.

7. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify provides the platform that allows us to operate our online store, process orders, manage checkout, and support customer transactions.

Information you provide through our website may be processed by Shopify and its service providers in accordance with Shopify’s own privacy practices.

We may also use third-party services for:

  • Payment processing

  • Shipping and fulfillment

  • Email marketing

  • Analytics

  • Advertising

  • Fraud prevention

  • Customer support

  • Website performance

These service providers are only given access to information necessary to perform their services.

8. Payment Processing

Payments made through our website are processed by Shopify and authorized payment providers.

Laam & Loom does not intentionally store your full payment card details. Payment information is handled through secure payment infrastructure provided by payment processors.

Payment processors may collect and process your information according to their own privacy and security policies.

9. How We Share Personal Information

We do not sell your personal information.

We may share your personal information only when necessary, including with:

  • Shopify

  • Payment processors

  • Shipping and delivery partners

  • Fulfillment providers

  • Customer support providers

  • Marketing and email platforms

  • Analytics providers

  • Advertising partners

  • Fraud prevention and security providers

  • Professional advisers, where necessary

  • Government authorities, regulators, or law enforcement when legally required

We may also share information if needed to protect our legal rights, prevent fraud, enforce our policies, or complete a business transaction such as a merger, acquisition, restructuring, or sale of business assets.

10. International Data Transfers

Because we use Shopify and other international service providers, your personal information may be transferred, stored, or processed outside Qatar.

These countries may have privacy laws that differ from those in Qatar. Where we transfer personal information internationally, we aim to rely on appropriate safeguards and trusted service providers that maintain reasonable data protection standards.

11. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Comply with legal, accounting, or tax obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

When personal information is no longer required, we will delete, anonymize, or securely retain it as required by applicable law and business necessity.

12. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Secure checkout technology

  • SSL encryption

  • Access controls

  • Use of trusted service providers

  • Fraud monitoring

  • Secure account authentication tools

  • Administrative safeguards

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable and appropriate measures.

13. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request information about how your data is used

  • Opt out of marketing communications

To exercise your rights, please contact us using the contact details below.

We may need to verify your identity before responding to your request. We will respond within a reasonable period and in accordance with applicable law.

14. Marketing Preferences

You can opt out of marketing emails at any time by clicking the unsubscribe link included in our emails.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages, such as:

  • Order confirmations

  • Shipping updates

  • Account notifications

  • Customer service replies

  • Legal or policy updates

15. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in Qatar or in the customer’s jurisdiction.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information where required.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any information to them.

17. Reviews, Social Media, and Public Content

If you submit a review, comment, social media tag, or other public content related to Laam & Loom, that content may be visible to others.

Please avoid sharing sensitive personal information in public areas, reviews, or social media comments.

18. Business Transfers

If Laam & Loom is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal information may be transferred as part of that transaction.

If such a transfer occurs, we will take reasonable steps to ensure your information continues to be handled in accordance with this Privacy Policy or a policy with similar protections.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated policy.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, you may contact us at:

Laam & Loom
Doha, Qatar
Email: lamakhatib80@gmail.com
Website: www.laamandloom.com
Mobile: +974 66221037