Refund policy

Last updated: July 2, 2026

At Laam & Loom, we are committed to providing exceptional quality and a premium shopping experience. We take great pride in the craftsmanship of our products and want you to shop with confidence.

Please read this Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of bedding and home textile products, we accept returns only under the conditions described below.

To be eligible for a return:

  • The return request must be made within 14 days of receiving your order.

  • The item must be unused, unwashed, and in its original condition.

  • All original packaging, tags, labels, and accessories must be included.

  • The item must be free from stains, odors, damage, pet hair, or signs of use.

  • Proof of purchase or order confirmation is required.

Items that do not meet these conditions may be declined.

2. Non-Returnable Items

For hygiene and health protection reasons, we cannot accept returns or exchanges for:

  • Opened or used bed sheets

  • Pillowcases

  • Duvet covers

  • Mattress protectors

  • Pillows

  • Comforters

  • Blankets

  • Towels

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

If a product has been opened or used, it cannot be returned unless it is defective.

3. Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product,

  • a defective product,

  • an incorrect item,

  • or an item with a manufacturing defect,

please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

  • your order number,

  • a description of the issue,

  • clear photographs of the product,

  • photographs of the packaging (if applicable).

Once verified, we will offer one of the following, at our discretion:

  • a replacement,

  • a store credit,

  • or a full refund.

4. How to Request a Return

To request a return, please contact our Customer Support team before sending any item back.

Please include:

  • Your name

  • Order number

  • Email address

  • Reason for return

  • Photos (if applicable)

Returns sent without prior authorization may not be accepted.

5. Return Shipping

If the return is due to:

  • a damaged product,

  • an incorrect shipment,

  • or a manufacturing defect,

Laam & Loom will cover the return shipping costs.

If the return is for any other eligible reason, the customer is responsible for the return shipping costs unless otherwise stated.

Original shipping charges are non-refundable unless the return results from our error.

6. Inspection and Approval

Once your return is received, it will be inspected by our quality team.

If the return meets the conditions outlined in this policy, your refund or exchange will be processed.

If the returned product does not meet our return requirements, we reserve the right to refuse the return and return the product to you.

7. Refunds

Approved refunds will be processed using the original payment method whenever possible.

Please allow approximately 5–10 business days after approval for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges, customs duties, taxes, or delivery fees are generally non-refundable unless the return is due to our mistake.

8. Exchanges

We are happy to exchange eligible items for:

  • another size,

  • another color,

  • or another available product,

subject to stock availability.

If the requested item is unavailable, we may offer a refund or store credit.

9. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been prepared for shipment or dispatched, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible after placing it.

10. Refused Deliveries

If a shipment is refused or cannot be delivered because of incorrect shipping information provided by the customer, any additional shipping, storage, customs, or return costs may be deducted from the refund.

11. International Orders

International customers are responsible for any customs duties, import taxes, or local fees imposed by their country's authorities.

These charges are not controlled by Laam & Loom and are non-refundable.

12. Our Quality Promise

Every Laam & Loom product is carefully inspected before it leaves our warehouse.

If your order arrives with a genuine manufacturing defect or quality issue, we will work with you to resolve the matter promptly and fairly.

Customer satisfaction is one of our highest priorities, and we are committed to providing products that meet the premium standards our customers expect.

13. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Laam & Loom
Doha, Qatar

Email: lamakhatib80@gmail.com

Website: www.laamandloom.com

We aim to respond to all customer inquiries within 3–5 business days.