Shipping policy

Last updated: July 2, 2026

At Laam & Loom, we are committed to delivering your order safely, efficiently, and with the premium service you expect. Please review our Shipping Policy before placing your order.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

Orders are typically processed within 3–5 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be slightly longer. If significant delays occur, we will notify you by email.

2. Shipping Destinations

We currently ship throughout Qatar.

International shipping may be available for selected destinations. Shipping availability and delivery times vary depending on the destination country.

If your country is not available during checkout, please contact our Customer Support team for assistance.

3. Delivery Time

Estimated delivery times are as follows:

  • Within Doha: 3–5 business days

  • Outside Doha: 3–5 business days

Delivery times are estimates and may vary due to weather conditions, customs clearance, courier delays, or other circumstances beyond our control.

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Laam & Loom may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

You can use the tracking number provided to monitor the status of your shipment.

6. Delivery

Please ensure that your shipping address and contact information are accurate before completing your purchase.

Laam & Loom is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If a delivery cannot be completed due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

7. International Shipping

For international orders, customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT or local taxes

  • Customs clearance fees

  • Government charges

These fees are determined by your country's customs authorities and are not included in your order total unless otherwise stated.

8. Delayed Deliveries

While we strive to deliver every order on time, delivery schedules may occasionally be affected by circumstances beyond our control, including:

  • Severe weather

  • Public holidays

  • Customs inspections

  • Courier service disruptions

  • High order volumes

We appreciate your patience in these situations and will do our best to keep you informed of any significant delays.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue. Please note that investigations may take several business days to complete.

10. Damaged Shipments

If your package arrives damaged, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the packaging

Once verified, we will arrange a replacement, store credit, or refund in accordance with our Return & Refund Policy.

11. Failed Delivery Attempts

If delivery cannot be completed after multiple attempts or the package is returned to us due to incorrect delivery information or failure to collect the shipment, the customer may be responsible for any additional shipping or handling charges required to resend the order.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Laam & Loom
Doha, State of Qatar

Email: lamakhatib80@gmail.com

Website: www.laamandloom.com

Mobile: +974 66221037

We aim to respond to all shipping inquiries within 1–3 business days.